Insights Archive - Page 14 of 15

Creating A Customer Experience That Goes The Extra Mile

There's a yellow Post-it note that’s been anchored to my desk for many months now. It’s scribbled with a newish take on an old adage by Hall of Fame football player Robert Staubach, who said “There are no traffic jams along the extra mile.” …

A man holding a smart phone taking video of speakers onstage

Building Trust: Tips for Becoming a Better Spokesperson

By Carrie Fox Earlier this week, I facilitated a media training workshop for a group of senior leaders in sustainability, though I admit the session featured more far more than media training 101. With a mix of traditional media training,…

Agency News, Industry Commentary, Mission Forward

The Women We Admire Most

By Carrie Fox "We all move forward when we recognize how resilient and striking the women around us are." Rupi Kaur Every day, I enter a workplace surrounded by women I admire; women who press for progress on issues that matter…

A sign post with signs pointing in multiple direction that all say SOLUTION

Industry Commentary, Nonprofit Strategic Planning

This Question Will Make You a Better Problem Solver

Think about the last big problem you needed to solve. If you’re like most, you likely laid out the facts in front of you, asked yourself a series of questions tied to the problem, and used your analytical skills to determine the best solution. But,…

Industry Commentary, Race Equity

The Trouble With Like-Mindedness

By Carrie Fox I used to think that one of the key pillars to success was to surround myself with like-minded people. Surely, those who thought similarly to me and who had taken similar education or career paths would be my best…

a kid with their arms out on their parents shoulders

Industry Commentary, Race Equity

Finding Harmony Through Tragedy

By Carrie Fox Fifty years ago, on December 24, 1967, Martin Luther King, Jr. delivered his Christmas Sermon on Peace and Nonviolence from Ebenezer Baptist Church at Atlanta, Georgia. As I reflect on the tragic events of this week, there no…

A flow chart of boxes with a person's hand pointing at one

Industry Commentary, Nonprofit Strategic Planning

How to Become Fierce in Your Focus

by Carrie Fox “Be steady and well-ordered in your life so that you can be fierce and original in your work.” French novelist and author of Madame Bovary Gustave Flaubert wrote this line[1] in an 1825 correspondence to Gertrude…

Two women smiling and talking over a coffee

Industry Commentary, Leadership

Here’s Why Leading with Empathy Matters – And How You Can Do It Better

By Carrie Fox Several years ago, a young employee was having a hard time concentrating at work, and while it was clear she was struggling to connect with her peers and meet certain deadlines, she was also noticeably uncomfortable…

a Black woman in a winter coat and scarf with earbuds singing along and smiling

Industry Commentary, Messaging and Branding

Three Ways to Make Your Message Stick

By Carrie Fox Think about the last request you made of someone that went unanswered. Maybe it was to a colleague, a potential funder, or a journalist. Why do you think they didn’t respond? Maybe the request came in at a…

Industry Commentary, Nonprofit Strategic Planning

From Here to There (READ THIS Before your Next Strategic Planning Session)

By Carrie Fox It’s strategic planning season. This month, tens of thousands of organizations will start their strategic planning process for the year(s) to come. And according to Inc. Magazine, more than 50% of those organizations will…

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