Creating A Customer Experience That Goes The Extra Mile

There's a yellow Post-it note that’s been anchored to my desk for many months now. It’s scribbled with a newish take on an old adage by Hall of Fame football player Robert Staubach, who said “There are no traffic jams along the extra mile.” …
a Black woman in a winter coat and scarf with earbuds singing along and smiling

Three Ways to Make Your Message Stick

By Carrie Fox   Think about the last request you made of someone that went unanswered. Maybe it was to a colleague, a potential funder, or a journalist. Why do you think they didn’t respond? Maybe the request came in at a…