Transforming Safe Spaces to Brave Spaces
Does the thought of creating a safe space ever make you nervous? Last year, I felt that way as I was preparing to facilitate a workplace satisfaction conversation for a group of employees. I was responsible for guiding a space that was about…
Creating A Customer Experience That Goes The Extra Mile
There's a yellow Post-it note that’s been anchored to my desk for many months now. It’s scribbled with a newish take on an old adage by Hall of Fame football player Robert Staubach, who said “There are no traffic jams along the extra mile.” …
Here’s Why Leading with Empathy Matters – And How You Can Do It Better
By Carrie Fox
Several years ago, a young employee was having a hard time concentrating at work, and while it was clear she was struggling to connect with her peers and meet certain deadlines, she was also noticeably uncomfortable…
A World of Good
By Carrie Fox
Charnice Milton was a young community reporter working for the Capital Community News in Washington, DC. On May 27, 2015, she was on her way home from covering a story in D.C.’s Ward 8, when she was killed at her bus stop…
The Promise to America’s Children and Youth
20 years ago last week, five living Presidents and Nancy Reagan were gathered together in Philadelphia at an event called the President’s Summit for America’s Future, hosted by General Colin Powell, to make a promise to our children and…