People walking together but sepeaated by distance
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Sticking Together, While Staying Apart

Is it just me or is 2020 turning out to be much more complicated than any one of us could have imagined? It’s Tuesday, March 17. Our kids should be in school. Our employees should be in the conference room. Our restaurants and retailers should…
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Living Our Core Values

As a purpose-driven B CorporationTM, our values are the heart and soul of our company. They drive our growth and inform our hiring processes.  But it’s easy for those words to become empty promises if we’re not holding ourselves accountable…
People shaking hands after a meeting
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12 Ways to Effectively Engage an Advisory Board

By Susanne Pirone Time. Talent. Treasure. If you lead or manage a nonprofit board of advisors, you’re likely very used to those three words. At the broadest level, these words set shared expectations for what board members are expected…
group of diverse people covering their ears
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Why Listening to All Sides Matters

By Carrie Fox Last weekend, I was listening to a radio program when I heard a fascinating interview. Truth is, I can’t remember the name of the individual being interviewed. I can’t even remember why he was chosen to be featured in the…
Rowing
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Finding Swing: Syncing Up Your Team for Success

In rowing, we call it swing. All four, or eight, members of a crew cut through the water, their oars at the same speed, pulling with the same pressure, at the same time. It’s exacting. And difficult. But, when it happens, magic occurs.…
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Creating A Customer Experience That Goes The Extra Mile

There's a yellow Post-it note that’s been anchored to my desk for many months now. It’s scribbled with a newish take on an old adage by Hall of Fame football player Robert Staubach, who said “There are no traffic jams along the extra mile.” …

Expanding Our Table

By Carolyn Berkowitz I love occasions when we put the extension leaf in our dining room table.  Mind you, I don’t love schlepping the heavy oak slab from the hall closet or trying to fit it into the slots in the table, but do I love the…

Here’s Why Leading with Empathy Matters – And How You Can Do It Better

By Carrie Fox   Several years ago, a young employee was having a hard time concentrating at work, and while it was clear she was struggling to connect with her peers and meet certain deadlines, she was also noticeably uncomfortable…
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Going Beyond Belief

I believe that communications can change the world. I believe that when people connect with one another—often across whatever divides us—real, positive and lasting change happens. Whether it is advancing a critical piece of legislation, inspiring a movement, educating young students, or building bridges between cultural divides, positive change happens through communication.